Shipping Policy

At Mys Wellness, we strive to provide you with fast and reliable shipping service so that you can enjoy our products as soon as possible. Below are our shipping policies:

  1. Shipping areas:
  • We ship to addresses within Mexico.
  • If you require shipping to a location outside of these areas, please contact our customer service team to discuss available options.

  1. Shipping times:
  • We will process your order within the deadline established at check out business days after receiving payment.
  • Delivery time varies depending on the destination and shipping method selected. We will provide you with a delivery time estimate during the purchasing process.

  1. Shipping methods: DHL, Estafeta, Fedex, Redpack
  • We offer different shipping methods. You will be able to select the desired shipping method during the purchase process.
  • We reserve the right to change available shipping methods based on location and service availability.

  1. Shipping costs:
  • Shipping costs will be calculated automatically during the checkout process, based on weight, size, and delivery location.
  • In some cases, we may offer free shipping for orders that meet certain criteria. These criteria will be clearly stated on our website.

  1. Shipment tracking:
  • We will provide a tracking number once your order has been shipped. You will be able to track the status of your shipment through the corresponding carrier's website.

  1. Shipping Responsibility:
  • We strive to ensure that your products are delivered in good condition and on time. However, we are not responsible for delays or damages caused by circumstances beyond our control, such as natural disasters, logistical problems or actions of third parties.

  1. Delivery address:
  • It is the customer's responsibility to provide an accurate and complete delivery address when placing the order. We are not responsible for shipments lost or returned due to incorrect or incomplete delivery information provided by the customer.

If you have any questions or concerns about our Shipping Policies, you can contact us through the following contact methods:

Company name: Mys Wellness



Telephone: +52 1 55 6416 4386