Exchanges or returns are only possible if you made the purchase on our website, and for a maximum of up to 30 days after the purchase. Returns are made through virtual gift cards to use in our store. You can easily manage them by contacting our Customer Experience team at +52 1 56 1028 7998 or at info@myswellness.com.

Guarantee for diffusers

The quality of our products and your satisfaction with them are our obsession. Therefore, if in the first 90 days of use you noticed any failure in its operation, we invite you to contact our Customer Experience team at +52 1 56 1028 7998 or email info@myswellness.com, and we will proceed to repair or replace the damaged product.

Lost or damaged products

For issues regarding undelivered or damaged orders, please contact our Customer Experience team immediately at +52 1 56 1028 7998 or email info@myswellness.com.

Same Day Shipping and Restrictions

1. Same Day Shipping in Mexico City:

   • For orders placed before 12:00 pm (noon) local time in Mexico City on business days (Monday to Friday), we offer the Same Day shipping service.
   • Orders placed after 12:00 pm will be processed and shipped the next business day.

2. Shipping Restrictions on Holidays and Weekends:

   • Same Day shipping is not available on holidays or weekends.
   • Orders placed during holidays or weekends will be processed and shipped the next business day.