Privacy Policy

In order to comply with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and applicable Guidelines (the "Law"), MYS WELLNESS AND HOME GOODS, its controllers, subsidiaries, and/or affiliates, and/or related parties ("Mys"), located at Sófocles No. 219, Col. Los Morales, Secc. Alameda, Miguel Hidalgo, Mexico City, Mexico, Zip Code 11530, (the "Address"), email address: (the "Website") and other present and future platforms owned by them, and with contact email: (the "Email") and telephone number: +52 56 3815 5501 (the "Phone Number"), hereby provides you with this:


With the purpose of providing legitimate, controlled, and informed treatment to your personal data, currently provided by you or in the future and that are in our databases, or that have been collected by cookies, or any other web tracking technology, as well as to guarantee your privacy and your right to informational self-determination by providing us with said data, with Mys being responsible for the use and protection of your personal data which will be treated based on the principles of legality, consent, information, quality, purpose , loyalty, proportionality, and responsibility provided in the Law.


The information you provide us through access, registration, and User profile creation on the Website and/or Platform, and/or email, and/or filling out physical or electronic forms or surveys, in real time or historically, will be processed and organized to generate data indicators, which Mys may use to make relevant business decisions. All collected information will be used for statistical purposes, in a generic and non-personalized manner, and associated with the growth, maintenance, and administration of Mys, always respecting your privacy. These uses include our internal operations and administration, communication with you, and fulfilling requests for services and/or products provided by Mys, as well as to improve, develop, refine, and provide Mys services, through its related parties, affiliates, or authorized providers and/or business partners, establishing appropriate measures to limit the use of the information collected from you, solely for legal and authorized purposes in accordance with this Notice, as well as with the appropriate confidentiality and security measures.

Mys may also collect your IP (Internet Protocol) address to help diagnose problems with the Mys server and to administer the Website and the Platform. An IP address is a number assigned to your computer when you use the Internet. Your IP address is also used to help identify you within a particular session and to collect general demographic information. Mys may use "push" technology through the application Mys uses to send notifications with prior authorization from the User. This means of communication does not have any access to other functions or information of the device connected to the Website. The information may include the URL they come from (whether or not they are on the Website), which URL they access next (whether or not they are on the Website), what browser they are using, as well as the pages visited, searches performed, posts, commercial preferences, messages, etc.


My informs you that, through the use of cookies and similar technologies, it seeks to ensure the best possible experience on the Website and/or the Platform, by providing personalized information, remembering your service and marketing preferences, and helping you obtain the right information . In case you require more information regarding the use of cookies and similar technologies, Mys makes available to you the Cookie Usage Policy.


Mys, and/or the controlling companies of it and/or affiliated companies and/or subsidiaries and/or related parties (the "Related Third Parties") and/or those third parties who, due to the commercial relationship with Mys, have hired the use of the Platform to complement their business proposal and have the need to process and/or use your personal data (the "User"), requests and obtains general personal data, as well as personal data considered sensitive by the Law (hereinafter " General Personal Data" and "Sensitive Personal Data," respectively; and jointly referred to as "Personal Data") from the individuals described below.

Sensitive Personal Data may be requested by electronic or physical means, understanding that all information provided in physical form will be considered and treated as if it had been provided and authorized on the Website and/or the Platform, and therefore will be governed by this document .

In all cases, the collection of Personal Data by Mys is carried out in good faith and for the purposes set out herein; Therefore, it is presumed that the data provided by their owners are true and complete, so they are the responsibility of the owner providing them.

The Personal Data that will be collected from the Users, responsible for the processes of application, selection, acquisition, and administration of the services available on the Website and/or the Platform (the "Services"), as well as that information collected by Mys through the use of the Platform, consists of personal information that is included or may be included in formats, lists, databases, or other physical and/or electronic means, as appropriate, so that Mys can provide the Services and consolidate the catalog of procedures and services that the User carries out through the Platform.


The Personal Data that will be collected from the Users who use the Platform is necessary to document the commercial and legal relationship that exists or may exist with each of them. The Personal Data that you voluntarily and freely provide to Mys consists of information that is included or may be included in contracts, letters, formats, lists, databases, or other physical and/or electronic means, as appropriate, so that Mys can document the relationship between the parties, the process of use and selection that it carries out or will carry out of the Modules that make up the Services of the Platform; as well as to fully comply with internal policies, procedures, and other legal obligations applicable to Mys.

The Personal Data that will be requested from Users for their registration as a User on the Platform are as follows:

  • Full name;
  • Telephone;
  • Address; and
  • E-mail.

The Personal Data that will be requested from Therapists for their registration as Therapists on the Platform are as follows:

  • Full name;
  • Official identification;
  • Telephone;
  • Address and proof of this;
  • Professional background;
  • Academic or training background and certificate of studies;
  • photograph;
  • E-mail;
  • Bank account; and
  • Federal Taxpayer Registry key.


The Personal Data provided to Mys through the Platform will be used as mentioned above, for the following purposes:

  • Process data processing to create a record of Users, Therapists, and the Modules of the Services they use, administer or manage through the Platform;
  • Allow the User and the Therapists to manage, operate, administer, and monitor the business relationship; and
  • Process banking data to make payment for services and/or any business transaction, through the payment gateways provided by the platform.

First broadcast date: [July 30, 2023].

Last update date: [February 12, 2024].