Returns and Exchanges:

Returns or exchanges are only possible if you made your purchase on our website, and within a maximum of 30 days from the date of purchase. Returns are processed through virtual gift cards to be used in our store. You can easily manage them by contacting our Customer Experience team at +52 1 56 1028 7998 or by emailing info@myswellness.com.

Warranty for Diffusers:

The quality of our products and your satisfaction with them are our top priorities. Therefore, if you notice any malfunction within the first 90 days of use, please contact our Customer Experience team at +52 1 56 1028 7998 or info@myswellness.com, and we will proceed to repair or replace the damaged product.

Lost or Damaged Products:

For issues regarding undelivered or damaged orders, please immediately contact our Customer Experience team at +52 1 56 1028 7998 or info@myswellness.com.