FREQUENTLY ASKED QUESTIONS

​​MY ACCOUNT

Please register for an online account at mysstockholm.com. Click here to create your online account. 

If you have a promotion code, you’re welcome to apply this to your online order. To use an active Promotion Code, add items to your online shopping cart, then proceed to Checkout. Under "Promotional Code", enter your code, then click “Apply”. Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears.

Note: Promotion codes only apply to regular full-priced items. They will not discount limited-edition collaborations, gift cards or sale items, and cannot be combined with other codes or offers.

Please email us at info@myswellness.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we will do our best to process your request. You can also reach them by phone at +52 1 55 6416 4386.

After an order has been placed you will receive an order confirmation and a shipping confirmation email.

Please email info@myswellness.com as soon as possible and we will do our best to accommodate your request.

PAYMENT

We currently accept Visa and MasterCard credit/debit cards, American Express, PayPal

All payment forms are subject to verification and review by MYS. MYS reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized / illegal activity.

For Mexican customers, orders shipping in Mexico will be charged in Mexican Pesos. Orders shipping in the USA will be charged in US dollars. 

For International customers, payment is collected in the currency selected when you begin your transaction. This is calculated on a US dollar base amount. For the purposes of international shipping paperwork, the base amount declared on the commercial invoice will be indicated in US Dollars.

We charge taxes according to Federal, Provincial/State and Local government guidelines, based on the shipping address you provide when you place an online order.

GIFTCARDS

You can purchase a MYS gift card at Bomboti, scape.mx or online here.

Your gift card can be added to the "Promotional Code" field in your cart.

You can redeem a physical gift card at Bomboti, scape.mx or online. To redeem in store, simply present your gift card to a Bomboti team member when paying for your MYS products. To redeem online, add your MYS products to your shopping bag and add the "Promotional Code" field in your cart.

Sorry, gift cards cannot be refunded or exchanged for cash unless required under applicable law.

All gift cards are not replaceable if lost, stolen, or damaged. Please note that we are unable to reissue gift cards or e-gift cards that have been lost or stolen.

Gift cards can sometimes end up in your email’s junk/spam folder. Please be sure to check all folders in your email account. If you’re still having trouble locating the card, please contact our Customer Experience team at info@myswellness.com or by phone at +52 1 55 6416 4386 All gift cards are not replaceable if lost, stolen, or damaged. 

PRODUCTS

We never have – and never will – test any MYS products on animals.

Our products have been formulated to have a one year shelf life and all of our skin care products have a PAO (period after opening date) printed on our packaging.

We strive to use sustainable, recycled, and biodegradable materials whenever possible. Both our primary and secondary packaging can be recycled and we have partnered with a warehouse that joins us in our sustainability efforts.

Our products have been dermatologist tested and approved for all skin types including sensitive skin; however, all skin reacts differently. Our products feature natural, essential oils, plant extracts and botanical complexes and we use natural preservatives. We suggest that you always test any product on a small area first prior to use.

Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products during your pregnancy.

GENERAL

Mys is a Mexican brand with a Swedish  soul, the result of the creativity and  entrepreneurship of Helle Jeppsson,  the founder of Scape. 

For this new endeavor, Helle teamed up with Mexican talent who helped create a line of natural products of the highest quality, with a  great story and concept behind them. Izaskun Díaz, the first Mexican nose and founder of Izaskun Estudio Olfativo was in charge  of finding the perfect mix of aromas for the concepts that Helle wanted to convey in each collection. 

On the other hand, the Mexican Architects Andrés Mier y Terán and  Regina Galvanduque from firm MYT+GLVDK, had the task of develo ping the brand's design, identity, branding, and merchandising. 

Mys was born to materialize the Nordic experience of well-being, warmth, and coziness in a wide-ranging proposal of luxury wellness products and home goods, inspired by the pleasure and balance of  enjoying the little things in life, like a hot cup of coffee, a view of the  forest, a moment of stillness under a warm blanket, the peace of the sounds of nature.

CONTACT US

For all press or social media related inquiries please email us at pr@scape.mx

For all sales inquiries please email us at pr@scape.mx